Account and data deletion

In short: delete your account directly in the game under Home → “Account & data” → “Delete account & progress” – or email privacy@creacrate.com with the subject “APP RUN account deletion”.

This page explains how to request deletion of your APP RUN guest account and the data linked to it. It is publicly available without signing in. The controller is CreaCrate Productions e.U., Vienna, Austria (see the legal notice). Last updated: September 2026.

1. How to request deletion

Option A – directly in the game

Open APP RUN and go to Home → “Account & data” → “Delete account & progress”. Then confirm with “Permanently delete”. The game only reports the deletion as done once our server has confirmed it. If that confirmation does not arrive, the deletion stays open, the game does not show a success message and you can try again.

If the game keeps showing the deletion as not confirmed, write to us as described in option B and include your player ID. We will then check whether your account still exists.

APP RUN has not been released yet. Deletion in the game will be switched on when the game is released.

Option B – by email

If you no longer have the game or cannot delete your account in the game, write to privacy@creacrate.com with the subject “APP RUN account deletion”.

• If you can, include your player ID. You can find it in the game under Home → “Account & data” and copy it with “Copy player ID”.
• The player ID helps us find your account, but it is not proof that the account is yours. We therefore reply to you before deleting anything and clarify any open questions with you. We never delete an account just because an ID was sent to us.
• If you no longer know your player ID, tell us what you do know – for example your name on the leaderboard or your approximate best distance. If we cannot clearly identify an account, we are not allowed to delete it (Art. 11(2) GDPR), and we will tell you so.
• We never ask for passwords, session tokens or copies of ID documents. Please do not send us anything like that.
• We handle your request without undue delay and within one month at the latest (Art. 12(3) GDPR).

2. Uninstalling is not deletion

When you uninstall APP RUN, the game progress disappears from your device. Your guest account and your leaderboard entries stay on our servers until you have them deleted as described above.

3. What is deleted

The following is permanently removed from our servers:

• your automatically created guest account,
• your leaderboard entries with your generated name, total likes, total followers, best distance and number of fans.

Additionally when you delete in the game

• your local game progress, including the old save file,
• the session tokens stored on the device.

Your language setting is kept. After that, APP RUN no longer goes online automatically on this installation, not even after a restart. You can keep playing offline. If you reinstall the game, a new guest account that is independent of the deleted one may be created.

When you request deletion by email

We delete the data on our servers. We have no access to the game progress on your device. You remove it by clearing the app data or uninstalling the game.

4. What is kept and what is not affected

Deleting in the game does not create a separate deletion record on our servers. Your device only keeps a note that the deletion took place, so the game does not create a new account automatically. Our hosting provider Supabase may keep its own operational logs and backups; these follow the provider’s retention rules and are not necessarily deleted at the same moment. For requests by email, the related correspondence remains in our mailbox.

This deletion does not cover:

• purchase receipts at Google Play or the App Store. The stores manage these themselves. APP RUN currently offers no in-app purchases.
• data that Google processes in connection with ads. Google’s privacy terms apply to that data.

5. Retention at a glance

Type of data	Retention
Guest account and leaderboard entries	until you delete your account
Game progress on your device	until you delete in the game, clear the app data or uninstall the game
Billing data	none at present, because APP RUN offers no purchases

6. Contact and complaints

CreaCrate Productions e.U., Lotte-Hass-Weg 2/11, 1220 Vienna, Austria · privacy@creacrate.com

You can also lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde): Barichgasse 40-42, 1030 Vienna, dsb.gv.at.